My Glow Click
FAQs
The questions we hear most often, answered plainly.
Ordering
Do I need an account? No — you can check out as a guest, though an account makes tracking and reordering easier.
Can I change an order after placing it? Contact us as quickly as possible; if it has not yet been packed, we will do our best.
Products
Are your products genuine? Yes — everything is sourced through authorised channels.
Do you offer samples? We include complimentary samples with orders when available, and our team can suggest similar products if a favourite is out of stock.
After your order
How do I track my parcel? Use the link in your dispatch email or our Track My Order page.
What if my item arrives damaged? Photograph it and contact us within 48 hours — we will arrange a replacement or refund.