Terms & Conditions

We may update these terms from time to time — for example to reflect changes in the law or in how our store operates. The version published on this page at the moment you place an order is the version that applies to that order.

If any part of these terms is found to be unenforceable, the remaining parts continue to apply.

You may browse and shop this site for your own personal, non-commercial use. Site content — text, layout, photography and branding — belongs to us or our suppliers and may not be copied, scraped or republished without permission.

You agree not to misuse the site: no attempts to gain unauthorised access, no automated bulk ordering, and no activity that interferes with other customers' use of the store.

Placing an order is an offer to buy. Your order is accepted when we send a dispatch confirmation — not when you receive the initial order acknowledgement. Until then, we may decline an order, for example if an item is unexpectedly out of stock or we cannot verify payment details.

Please check your order confirmation carefully. If something is wrong, contact us straight away — if the order has not yet been packed, we will usually be able to amend or cancel it.

Prices are shown in pounds sterling and include VAT where applicable. Delivery costs are shown separately at checkout before you pay.

If we discover a genuine pricing error after you order, we will contact you before dispatch and give you the choice to reconfirm at the correct price or cancel for a full refund.

Payment is taken securely through our payment providers. We do not store your full card details.

We make every effort to display products accurately, but packaging, shades and formulations can vary slightly from images as brands update them. All products are genuine and sourced through authorised channels.

Some items are age-restricted or classed as restricted goods for transport; where this applies it is noted at checkout and may affect available delivery options.

Delivery timeframes and costs are set out on our Delivery page. Timeframes are estimates and begin from dispatch.

You may cancel most orders and return unused, unopened items within 30 days of delivery — full details, including the hygiene exceptions that apply to opened beauty products, are on our Returns page. Faulty or incorrect items are always returned at our cost.

Nothing in these terms excludes or limits our liability where it would be unlawful to do so — including liability for death or personal injury caused by our negligence, or for fraud.

Otherwise, our liability in connection with any order is limited to the price paid for the products concerned. We are not liable for indirect or consequential losses.

Always patch-test new skincare and follow the manufacturer's instructions and warnings on the packaging.

These terms are governed by the laws of England and Wales, and disputes fall to the courts of England and Wales. If you have a complaint, please contact us first — we would much rather resolve it directly.